Frequently Asked Questions
Ordering
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
You can pre-order your costume and schedule an appointment to our Downtown Los Angeles location open Mon-Sat. Only pay for the ones you end up keeping!
We completely get it, we change our minds too! You can cancel your order within 24 hours of when order was placed by emailing us.
info@missplay.co
We want to speak to you too! Visit our Contact Us Page or hit the green chat button on the bottom of any page and you will be connected to a live person within minutes!
Shipping
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
For Alaska and Hawaii, there is a flat-rate Ground shipping charge on all orders of $19, and a charge of $48 for Expedited shipping.
Unfortunately, at this time, we are unable to ship orders to P.O. boxes.
Due to COVID-19, we are experiencing longer processing and shipping times than usual. While we can’t 100% guarantee shipping times, we will make sure to ship your order as soon as possible.
Please place your order by 5pm EST to have it shipped out the very next day.
For expedited shipping, please choose the option at the checkout page to get it within a quicker timeframe that!
Oh no!
For damages: Do not fret, we maintain proper quality control before sending your order out!
For lost/stolen packages: Please file a claim with the shipping carrier first, then CONTACT US letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
However, if the carrier has proof it was delivered to the address you have provided, it is out of our hands. 🙁
Returns + Exchanges
Please contact us – we have various methods on how to reach us quickly and efficiently on our CONTACT US page.
Please have your order number + email ready and please note, we will not receive any damaged/worn clothing or if the security tag has been taken off.
Returns must be sent back using the provided return label and the item(s) are required to match what is listed on the return packing slip. Do not combine returns. Lunya is not responsible for returns or items not meeting this criteria.
For all U.S. orders, original shipping and handling charges are not refundable. A $10 return processing fee will be deducted from your refund.
A return must be requested within 30 days of the order ship date, after which merchandise must be mailed back within 15 days.
Merchandise must not be worn, washed, dyed, or altered in any way. Merchandise that appears to be worn and/or washed and not in its original/saleable condition may result in a delayed refund/exchange, or may not qualify for a refund, credit or exchange.
In these cases, the item(s) will be returned to you.
Merchandise must be returned in its original packaging with care tags and hang tags intact.
Returns must be sent back using the provided return label and the item(s) are required to match what is listed on the return packing slip. Do not combine returns. Lunya is not responsible for returns or items not meeting this criteria.
Certain items are marked as final sale and not refundable and are not eligible for returns (ie. gift cards, select items from The Rest Shop and gifts with purchase). Sleep Sets and Kits are only eligible for returns if the entireSet or Kit is returned or exchanged. We cannot accommodate partial returns for our Sleep Sets and Kits.
Any item bought through a third party (for instance, at a sample sale or at another retailer/seller) is not returnable through Lunya.
Note: For all U.S. orders, original shipping and handling charges are not refundable. Exchange orders are shipped for free (U.S. orders only). For non-exchange return orders, a $7 return fee will be deducted from your refund.
For information about our international return policy, CLICK HERE.
We completely get it, we change our minds too! Once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.